I recently had my old ducted air conditioning system replaced by Alliance Climate Control. It was an excellent experience from initial contact right through to installation completion, with the company's focus on quality solutions and service very apparent. I am absolutely thrilled with my new system and highly recommend Alliance Climate Control.For those interested in more detail...The original ducted air conditioning system installed when my house was built had been inoperable for a few years, had needed extensive maintenance while it was working, and never really performed satisfactorily when temperatures were outside a moderate range. The orientation of my house with respect to the summer sun, the use of specific rooms, and a fair quantity of heat-generating gear added a special twist to my requirements.Goran and Jake clearly took these requirements and my priorities fully into consideration in the solution they designed, as typical setups like the original just do not work for me. With a dual system required the cost was obviously higher than a single system so they also provided a less expensive alternative, but ultimately I decided on the premium solution as the ability to operate effectively, without restriction, on both the hottest days and coldest nights was important to me. Goran's help in finalising this was greatly appreciated.It was a three-day installation, starting in near-40-degree temperatures and ending in pouring rain, but the team worked hard to ensure the installation was completed on time.The core installation team of Andres, Ivan and Benjamin were fantastic, and were there for all three days including the whole of the final extremely long day. Other Alliance team members attended at various times throughout the installation as needed. Everyone was friendly, professional, and clearly took pride and care in their work. There were a few hurdles during the installation which the team took in stride: as the customer it definitely felt like ensuring I was happy was the priority.I was impressed with the care they took, for example when manouvering bulky equipment around my house, double-checking that things were storm-safe after the initial work in the roof, protecting nearby surfaces when cutting holes in the ceiling, meeting my super-pedantic requirements for positioning equipment... even wrangling manufacturer-faulty ceiling grilles so I would not be bothered by their out-of-alignment appearance for the few days until they were replaced. They also cleaned up thoroughly at the end of each day's work.The new systems are amazingly quiet, both inside and outside, easy to control, and very effective in the limited use they've had so far. I'm actually looking forward to a stinking hot day to truly bask in the contrast, and in the meantime am happily enjoying how much more comfortable my house is.